Companies To Keep Your Eye On. How Several Small Businesses Stepped Up Above The Competition To Exce

Westchester County, NY. For those of you not knowing, this is the county in NY that resides just above NYC; wealthy in every respect – its home to the rich and celebrated. But was also hit especially hard during the trying economy. Westchester found many businesses struggle and many more close. New construction and renovation projects had nearly ended .

This episode presents us to ATM Mirror and Glass in Westchester County, NY. This seemingly average glass company took even the largest companies by surprise with their foresight and innovation in a tense economy. This was one of our preferred stories.

We were introduced to ATM Mirror and Glass, by one of our colleagues from American Architecture, Amelia Danshard. Amelia declared, “You have to check out this glass company in northern Westchester, their name is all over the place- they appear to be doing great and they are a smaller company in a swamped market”. What she meant by “all over the place” was literally an understatement. Here is on the face of it small “local”glass company was appearing in Dwell Magazine, LX.TV, and various trade publications. Representatives from ATM Glass were hob-nobbing with their industries’ leaders on a national level, appeared in global trade publications and even were put forward for their industries highest recognition, a crystal achievement award. So how did this small company get so prominent across the board? Particularly in a economy that would nearly eradicate their servicing for higher end architectural glass work.

Davina Wright, CEO of Creative Glassworks states, “ATM Glass is a extraordinary company with many assets their competitors just did not have vision to seek; they’ve made some strategic moves at the right time that actually had them spring ahead from basically all competition. They bought a great deal of machinery, just as the larger national companies would, permitting them to create a higher end product at a fraction of the cost- consequently extending clients a better quality product at a much greater savings. Their company president, James, is unrivaled in customer care and dedication. There isn’t a single company in their market area that puts out an equivalent ware with continuously decent customer service”

Davina further bestows that she was taken with ATM Glass almost instantly; social networking put ATM Glass in contact with many of the architectural glass industry’s largest and most influential firms, “ATM just fell into place with the right people. They do offer an impressive product and Jim (the President) has put the right people in place”. Davina even took it a measure further. “Generally my publications concentrate is on larger business firms, but I just had to see how ATM Glass would stand up- I became friendly with them and wanted to put them to the test” she adds jokingly. But she did. Davina put forward photos of ATM Mirror and Glass’s finished works in the categories of: frameless shower door and architectural glass to her publication. She too nominated them for “best customer service”. “The best customer service is a little tricky because we set up a panel of callers who telephone 10 prominent companies in a particular market, being as we are glass professionals we ask critical questions- mimicking a homeowner” In addition, they too have this same panel conduct an anonymous public opinion poll to occupants in the lower Hudson Valley asking interviews about who they had used for glass, who had the most favored website, who presented a preferable design in glass and whatnot –ATM Glass came out on top with ease. And wouldn’t you know, ATM Glass won all three category placements for the readers’ choice awards in Creative Glassworks. “It was an spectacular win for a smaller company, but they actually aren’t as small as they may appear. Put them up against anyone in the Hudson Valley and they shine. They run a great operation in a smaller place. This is what helps them succeed. I was thrilled to see them win, in reality all of the bigger companies were- it was a earnest win for the little guy especially in a difficult market.” To see what sets ATM Glass apart from their local contenders visit their website at: atmglass.com

Architectural glass, Westchester, NY